Cover image for 'Why your reviews matter'

Why your reviews matter

Published: 20 May 2022

Whenever you use a business or service, you usually check the reviews before purchasing or booking in, so when looking at what garage you should use, it's recommended you look at the reviews of the establishment first.

This is to check the credibility of the garage and also see how other people's experiences have been when using them. 

Reviews can be invaluable to any business, it might be to receive praise and ensure employees are rewarded for a good job or to accept constructive criticism, for instance if the waiting room could do with a bit of sprucing up or you'd like more communication, while your car is being fixed. If reviews are written and discussed in a positive manner, they can help a business get even better. It may be that the garage is unaware of the problem or it's not at the top of their priority list, but if it's important to a customer, it's always worth looking into.

However, the internet can be a complicated place and there may be a few negative reviews on a fantastic business, just because of a miscommunication or misunderstanding. These are normal and as long as the business responds to the customer and looks into fixing the issue, it shouldn’t deter you from the business – unless the overwhelming majority are negative!

Reviews are especially important for a garage, as new customers may be looking at reviews to see what their services are like and if they are reasonably priced, which is why at GaragesNear.Me, we have the garage's rating visible for customers to look at before choosing the garage they'd like to take their car to. 

If you have a positive experience at a garage, then we'd encourage you to share your experience on social media or Google and help the garage get even more work and get the positive recognition it deserves! However, if you do experience an issue with a garage, we'd like to hear about it and hopefully resolve the problem with you and the garage, if this is the case, please do contact us today. Remember, if you write a review, you have an influence on others and although it may not seem like it, that’s important to that business.

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